When signing up was told if credits fall off, just call and would replace with something current. Immediate cancellation of my 8 year long service.
Had the phone on Speaker and he was being completely rude.
I will definitely leave this company when my contract ends up next month. I wish I could give Fido zero stars, but I can't. As a loyal customer, I can only imagine how frustrating this whole situation must have been for you. However, still did not work as they made a lot of mistakes in the order.
All rights reserved. Mind you they all do when it comes to robbing you of your money for bad service. Horrible service, with many mistakes on the cell phone service as well and now the worst customer service I have ever seen. For the past 15 days i have not been able to take or make calls. Also, you can also go through your phone settings to see which app is using your data. No communication except for the confirmation email saying "changes to your Fido plan" with computer authorization number listing the credit! Disappointing. Strongly suggest not to take any connection from them. the lazy kid employee wanted to give me a phone number for device protection so he could get on with his day. Have 3 lines (was looking at a 4th). © 2020 Trustpilot A/S. Select Your Cookie Preferences. We felt very offended and will never want to speak to a FIDO agent again. I call in it’s now been another 2 hours on the phone and the rep has changed the amount owed 3 times during conversation and my phones are cut off which I need to contact my children and run my business.... absolutely insane.
Not only was I sent around in a wild goose chase for 3 days, I was also lied to by multiple Fido representatives. They want the account holder (who is out of the country) to show up for me to be able to claim a new SIM card. I have tried speaking to customer service and just one guy was helpful or atleast did his best to try and help, but the other customer service agents i spoke to could care less about the issue.
There is thousands of other providers, who you think you are? © 2020 Trustpilot A/S. Plus, I paid the whole amount and didnt cross the data limit and they charged me an additional 77 dollars. Once i recieved the bill i called them again. Absolutely horrendous and we will be finding another carrier for my mom's cell phone and home land line. The worst customer service I have ever received. | Read 821-840 Reviews out of 953 Pretty bad.
Complete BS and super poor service from Fido and (Rogers).
When i received the new sim again I called them to enter the same loop again. Highly disappointed with Fido services. When the wifi is actually working, its decent but for the price, its trash. Please send us a private message on Facebook or Twitter so we can clarify the situation and look into your pre-authorized payments.
Thank you for bringing this to our attention. Since then another family member moved to Bell after 27 years with Rogers for same reasons and lack of loyalty. I had a pretty hefti bill, the manager I had spoke with was the sweetest middle aged lady, she had turned my data and location service's back on, even tho i had no money to pay that day..so i could find my phone, i ended up obviously finding it or i would be writing this. This is certainly not the impression or experience that we were looking to offer you. Thank you for being such a loyal customer. !My mom wants to speak to someone on the phone not through social media.
Hey there! Please send us a private message on Facebook or Twitter so we can clarify the situation and look into your pre-authorized payments. I was hung up on 2 times and was on the phone for 2.5 hours to get nothing in the end, not even compensation for the representative hanging up on me on purpose! Worst service..they did not process my payment I have done twice by preauthorization..and because of their mistake Ian going to lose my 300$ promotional amount I am going to get From my TD bank.. worst worst service. Don't hesitate to reach out to us on Facebook or Twitter if you have anymore questions or concerns. Sure enough, I call today and inquired and told it was a mistake because my plan in not authorized for the credit in the computer and cannot be applied. Feel free to send us private message on Facebook or Twitter so you can explain what happened and we can look into a solution.
So thank you to whomever helped me that day. They drove me crazy. Fido...give your head a shake! So...3x$10 credits fell off in March and they would NOT replace. I was planning to give zero there was no option here. If it did there should be a call back system. worst customer service. Feel free to send us a message on Facebook or Twitter so we can take a look with you. It doesn't take that long to get through to a supervisor. I was speaking on behalf of the account holder who is my father as he is not fluent in English. I was a previous Rogers customer for over 22 years and jumped to Fido 2 years ago.
Calling them will fix it for a few days until it goes back to crap. I just want to quit fido. Meanwhile I am being charged a bill for a new phone I do not have. Your experience can help others make better choices. We're sorry to learn about your experience.
They denied that. We definitely wouldn't want to see you go. I went back the next day, next kid wants to give me the SIM card with a number and told me to call and get it activated. We will be switching very soon if they don't fix our wifi. Get Apple Care or nothing at all. Hello there! I use my phone for my Real Estate Company and cannot be without my iPhone.I needed to give them $100 on top of the $12 I pay each month. Hey there! She lives with me I have witnessed all of this. Hello there, what seems to be going on? Also, you can also go through your phone settings to see which app is using your data. Fido Customer Services are great!
Calling them will fix it for a few days until it goes back to crap. To make matters worse, waiting and going through too many options/menus to talk to a human, then they tell you they can only listen to the computer!
I lost my phone, I requested a new sim card and to deactivate the old sim card. I was a previous Rogers customer for over 22 years and jumped to Fido 2 years ago. Feel free to send us a private message on Facebook or Twitter so we can look into this! I do not recomend this provider to anybody. She has missed a very important medical appointment because the land line doesn't work. They are big liers.
I ordered my phone yesterday I got it today by purolator They have excellent customer service the lady was helping me answered all my questions explained everything and because I was delighted from the excellent service I asked about her name her name is ( OUMY ) thanks againI have been with Fido from more than 8 years Everything is correct without any mistake in bills or anything and always excellent customer service Thanks again.
You're welcome to send us a message on Facebook or Twitter so we can help you.
They didn't hear my problem properly and provide me good service. I signed up with Fido for my teenage daughter in April, and had to cancel after 3 months, because billing was a nightmare. Aaaarrrgggghhhh!!!!. Literally a lie the customer representative told me so I would leave the store. worst customer service. What teenager is going to say no. Aaaarrrgggghhhh!!!!. I had a terrible experience with Fido.
I eventually cancel the connection. She called back after being hung up on and asked to speak to a supervisor and is once again on hold. Then for no reason and without prior notice they changed my spouse plan. We definitely want you to have the best experience possible and the offer that was agreed upon. Data is fast. Was told over the phone there was nothing they could do but submit the request to another party and they would get back to me in 3 days. We're happy to help. Don't hesitate to reach out to us on Facebook or Twitter if you have anymore questions or concerns. Have been with Fido coming up to 2 years. worst worst worst customer experinceRep told me that I have US calling and they charged me more after calling to US and when I called them for additional charges they simply said rep is not documented anything and charges are fair. I asked her to call that number to see if she could connect it for troubleshooting, but she said she was not allowed to make a call to UK.Hey, this is your business, but you said you could not make a call!I have a international call plan with Fido but I cannot make a call to the London number. Complete BS and super poor service from Fido and (Rogers). We're truly sad to see you go. I've been sent around in circles trying out the online app to change the SIM card, however that did not work. (if and when I actually get it)THIS COMPANY SUCKS.
They don't know how to talk with customer.
To may games and gimmick nothing transparent.
Plus, I paid the whole amount and didnt cross the data limit and they charged me an additional 77 dollars.
Hey there! This is definitely not the kind of experience we're looking to offer. This is definitely not the kind of experience we're looking to offer.
My phone was stolen and i went to the kiosk to report the phone as stolen. You are cheating a senior out of her money you useless horrendous company! This certainly doesn't seem right. I am a very reasonable person but, now very bitter and will tell my story! Feel free to send us a message on Facebook or Twitter so we can take a look at your account with you. Supervisor was so rude, she tols me you can cancel of you don't like it.
Hey there!
Than I had to borrow a phone to call again and spent more than 3 hours on phone just to get my spouse's phone working again. It doesn't take that long to get through to a supervisor. Have been with Fido coming up to 2 years. Feel free to reach out to us via Facebook or Twitter and we'll have a closer look into your situation together. We'd be sad to see you go. Offered me a plan over the phone and we agreed on it, now they sent me an email with a bull way more expensive than the one they offered me. save your email, if you are given any promo, as later they claim that they never gave this promo. I am a very reasonable person but, now very bitter and will tell my story!
Terrible customer service and technical support. NOW Fido wants me to wait 30 days before I can get a new phone or a new SIM card. The first few months were the best then it started turning off randomly. Hey there! We'd be more than happy to welcome you back should the situation change. Once permission was granted I was able to speak with him but with EVERY question I asked he told me that he was unable to discuss that with me as I am not the account holder. This makes the customer service at Bell look amazing and that is saying something because I spent $500 to get away from Bell because of how bad their customer service was. Enjoy your new device -Daniela.
My father's sentences made perfect sense and was quite clear to understand but he continued to say comment's like "I don't understand, yes or no?". You can always reach out to us via Facebook or Twitter and we'll have a closer look into it together. I was planning to give zero there was no option here. Going on 30 min. They never honor the promo they give to the client. This is the best service provider I have ever been with, i had lost my phone after the most chaotic weekend I had ever experienced. When i called to activate the number they stopped my spouse phone that i was using to call them.