You can have money automatically loaded to your card when your balance falls below minimum amount that you set. Do you need more time? By using PRESTO you're also eligible for discount fare trips on participating transit services. The pass provides unlimited travel on all regular TTC routes and subways and is currently available for adult, senior and youth TTC customers. c/o PRESTO Finance Back Office
Password. My card has stopped working. You have chosen to opt out of receiving account-related emails. Your session ends in seconds. Forms are processed within 24 hours of receipt. Mail the completed form to the PRESTO Customer Service Centre at the address at the top of this page. (416) 869-3600. This applies to all PRESTO and Metrolinx employees and agents.
Toronto, ON M5J 2W3.
St. Catharines Main, St. Catharines, ON L2R 6Y6. Be sure to tap your card within 30 days of processing, otherwise your request will expire. Confirm Email. Visit Paying for Transit to see the full list of PRESTO transit agencies. © Metrolinx, 2020 | PRESTO is a division of Metrolinx. Some older cards have an expiry date, but PRESTO cards no longer expire.
You can get a replacement PRESTO card and transfer your balance from the old card to your new card. How often does Metrolinx respond to law enforcements requests for PRESTO information? If your card has been added to a My PRESTO Account, you can go into a negative balance to pay for one trip as long as you have at least $4.40 on your card to pay the initial fare. If your card is ever lost or stolen, the money can be transferred to a replacement card. PRESTO is committed to keeping your information confidential. You can't do that with any other form of transit payment. 20 Bay Street, Suite 600 Note: Registering your card through paper form does not create a My PRESTO Account. Our typical response time for an online request is within 1 business day. Any disclosure of your personal information is compliant with PRESTO’s Privacy Policy and the requirements of FIPPA and only the minimum amount of information is provided. Thank you for your patience. This will be done automatically as part of the transfer process.
Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker. Just click the link and get tapping!
When you are ready to transfer the balance from your old card to your new card, log in to your My PRESTO Account, click on Report Lost/Damaged card and follow the instructions. Required. If your PRESTO Ticket is not functioning, you can complete the "PRESTO Ticket Refund" form below and mail in both your PRESTO Ticket and the completed form to the following address: PRESTO Ticket Refund You will also be able to sign in with your Email address once it's verified.
If you need help, call PRESTO toll free at 1-877-378-6123.
This site is protected by reCAPTCHA and the Google. Try again. Your privacy is important to us. Try again. Have questions about PRESTO? Visit Transfer Card Information to complete a transfer. PRESTO will not replace expired or damaged tickets. INVOICE#
You can opt in to emails again by returning to the Account Profile page and selecting this checkbox. Once you get a new card, please do not register it, or add a monthly pass.
The legal authority for this collection is the Metrolinx Act, 2006. For more information, please visit our Reporting a Lost or Damaged Card page. If you have previously registered a My PRESTO account and wish to complete a transfer from a lost or damaged card, please do not proceed further. Visit Transfer Card Information to complete a transfer.
Box 730 Using your credit card, Visa Debit card, or Debit Mastercard, it’s quick and easy to sign up for the TTC 12 Month Pass online through your My PRESTO Account. Due to high volumes of refund forms, responses from PRESTO may take longer than usual. We will not rent or sell your personal information. Presto Group Testing Instruments. You can use either your username or email address to sign in. PRESTO allows users to pay for their travel using an electronic fare card that replaces the need to use cash, tickets, tokens or passes on public transit. First, you need to purchase a new card online or in person at a Customer Service Outlet or Ticket Vending Machine. Expected processing time is 4-6 weeks upon receipt at the PRESTO office. To reactivate an expired transaction, call 1-877-378-6123 to reactivate it. Your session ends in seconds. PRESTO is an electronic payment system that makes travelling on transit faster and easier by eliminating the need for tickets, tokens, passes and cash. If your card is lost or stolen, you can block it and transfer your funds to a replacement card. Get the answers to some of our most commonly asked questions. We never sell our customers’ personal information and we ensure that staff that handle personal customer information receives the necessary training so that you can be confident your information is protected and used appropriately. In order to buy the pass and get the discount, you must sign a 12-month contract. Please note: you will still receive a one-time account registration email, as well as emails with your personal link for email address verification anytime your email address is updated. Greater Toronto and Hamilton Area cards issued prior to 2013 will not be accepted on Société de transport de l'Outaouais (STO). Can I use my PRESTO card across transit agencies in the Greater Toronto, Hamilton and Ottawa Areas? Do you need more time? c/o PRESTO Finance Back Office You may continue to use your card even after the indicated expiry date and your balance will remain on the card. You can use your PRESTO card across 11 transit agencies in the Greater Toronto and Hamilton Area (GTHA) and Ottawa area. PRESTO Privacy Transparency Report – 2019. Required. The form supports the following characters @$!%*#?& ' "<>()+, ”. Under the Freedom of Information and Protection of Privacy Act (FIPPA), in certain circumstances, Metrolinx may share personal information of its PRESTO customers in response to a reasonable request from a police officer, special constable, or transit safety officer (“officers”). What does the date on the back of my card mean? Signing in without an account only lets you check your balance and access limited features. The $6 cost to buy a PRESTO card is non-refundable. Questions about this collection should be addressed to: Freedom of Information Coordinator, Metrolinx, 20 Bay Street, Suite 600, Toronto, ON, M5J 2W3, tel. an investigation is underway concerning a potential fraud or criminal offence. Create a username and password that you'll use to sign into your PRESTO Account. How does PRESTO protect my personal information? Transactions performed by paper form will expire in 30 days if you do not tap your card by using it to travel or using a Balance Checker device. there are immediate and compelling concerns about an individual’s health or safety; or, required to comply with laws, regulations, or court order; or. The legal authority for this collection is the Metrolinx Act, 2006. Questions about this collection should be addressed to: Freedom of Information Coordinator, Metrolinx, 20 Bay Street, Suite 600, Toronto, ON, M5J 2W3, tel.
Punching a hole in your PRESTO card will damage the antenna and chip, rendering it useless. You can use either your username or email address to sign in. Customer # Please Enter Customer Number .