Learn how to share your mobile internet with other devices using the Coolpad Surf. Quick Guide To Fix Coolpad Wifi Problems [Troubleshoot] Updated on August 21, 2018 by Aadil Raval. The 2,600mAh battery lasts up to 45 hours standby or 6.4 hours of continuous use.
We definitely want to get this figured out for you.
For your last point with the T-Mobile log in, have you tried the forgot password option with the email address you're using? Coolpad Surf Mobile Hotspot Web User Interface screen will appear. Also check for Firmware Update.
The OS detects and recognizes new hardware and finishes the installation automatically. upper right) showing that I am supposedly not enrolled in Autopay. As far as your order status, try using this link instead. BATTERY. T-Mobile & Sprint have merged! I tried to create a new account and it says my email is already taken! I am so sorry that this has been such a huge headache for you This is something that we can totally investigate and make right for you. Change Mobile Hotspot Network Name (SSID). Coolpad Surf Hotspot Not Connecting To Internet, Hello I'm am having same problem I can't connect to internet anymore.
On this page: Access the Admin Page using Wi-Fi Access the Admin Page using USB Change Mobile Hotspot Admin Password Change Mobile Hotsp It’s official! Stay connected all day with the Coolpad Surf. It is not a phone, it is a mobile hotspot as stated in the subject.
3. T-Mobile Announces Updated Test Drive Offer: 30GB/30Days of Data on a Coolpad Surf . Always Connected. Update, my statement about being able to connect from my laptop with no problem is not accurate. If you have a Facebook or Twitter account, I would highly recommend that you use the links in my signature to message our T-Force team. A master reset restores the original factory settings. Click Login. The IMEI can be found on the back of the device, under the battery, or on the box it came in. Enter your Password in the field provided.
Posted on: August 28, 2019 / By: Jen Nealy 9 Comments. The Coolpad Surf has a 2150mAh battery that lasts up to 48 hours standby or 5.3 hours of continuous use, and lets you connect up to 15 devices at the same time to share with family and friends. Weekdays: 9AM-9PM EST. I replied to you in an email as well, giving you all of the details of this extremely disappointing experience thus far. The default is "Coolpad Surf + the last 4 digits of IMEI". Please follow these steps; Update your Coolpad SURF Data Profile. Connect to the Mobile HotSpot.
After successful installation,the web connection icon will appear on your desk. Enter your Password in the field provided. Access the Mobile Hotspot Admin Page.
So, I finally got it working, and then last week it stopped working, and, started asking me to sign in to the T-Mobile network every time I tried to, connect to the Coolpad with any device (smart phone or computer). Use these steps to access the admin page for the Coolpad Surf. Click Login on the top right of the Web UI screen. I ordered the device (Coolpad, Surf) through your website. Please tell me what you need to know so I can get this device working, or I, am going to cancel my service and find another provider that can give me. What is the issue? Please let us know what's your issue about and we'll do our very best to help. 700 KB Download. 2] I go looking for help and tried to find my order.
We'll send you an e-mail with instructions to reset your password. Learn how to lock and unlock the Coolpad Surf.On this page:Change password / PINTurn on / offChange password / PINAccess the Mobile Hotspot Admin Page.Click the Settings tab.Click Device Settings.Unde Sorry, we're still checking this file's contents to make sure it's safe to download. It said the PIN was not, I need to be able to check my account status online, and I need for this, device to work.
I don't know what to do honestly. Hello, @MissArale. Hello there Lridd850. We're deeply sorry to hear that. I, spoke with a customer service person who was not able to locate an account, for the device, based on the SIM I was given.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message". (and that's putting it in safe-for-work terminology.
I excused myself and ended the call. When I do the same process with my laptop, it just connects to the wi-fi and I can begin working without having to sign in to T Mobile.
Connect up to 10 devices at the same time to share with family and friends. When the Network and Wi-Fi icons light up blue, the Wi-Fi connection is enabled. Today everything was normal until noon, my devices were unable to connect to the internet. I'd love to help out so you're able to use it right away. I ordered a Coolpad Surf with SIM kit , looking forward to having solid internet on the train. 11 Access Mobile Hotspot Using USB Cable 1. I ordered a Coolpad Surf with SIM kit , looking forward to having solid internet on the train.
I am copying and pasting it.
We'll send you an e-mail with instructions to reset your password. I am having same problem seriously somethings wrong with it. Hi, LanaConrad.
Just more aggravation is all I am getting from T-Mobile.
Provide the Wi-Fi network password, if requested. Enter the Admin Page administrator password. This has been a disaster from the get-go.
You can find more information on returning your hotspot device here: Return a new phone. Within the Web User Interface, go to Settings > Device > Software Updates. Please, send us a private message with the phone number and PIN.
Weekends: 10AM-5PM EST
Learn how to lock and unlock the Coolpad Surf.On this page:Change password / PINTurn on / offChange password / PINAccess the Mobile Hotspot Admin Page.Click the Settings tab.Click Device Settings.Unde Re: Coolpad Surf - CP331A. However:1] I can't activate it.
Purchased Coolpad Surf 4.5 hours ago.. salesperson told me that my password to connect devices was the last 9 numbers of the IMEI but that does not work I cannot get anyting to connect to my Coolpad this is EXTREMELY frustrating.I keep being told to go to HTTP://mobile hotspot..site does not exist. He swapped out the SIM card, but I had to pay for a. new "SIM kit" even though the one I was given originally did not work.
Customer Care Center (877) 606 – 5753. Now the phone menu system is telling me that the PIN I am entering is wrong. The default is the last 8 digits of IMEI. I was, able to login last week and establish a 4-digit PIN, which I just tried to, use when trying to call you at 1-800-TMOBILE.
The Coolpad Surf WiFi hotspot connects to up to 10 devices at once so you can create your own WiFi network wherever you go. So I had my hotspot device for months now and it worked perfectly fine. I have wasted two hours searching for clues on how to resolve. Download the User Manual, Health & Safety Warranty Guide, and Quick Start Guide for the Coolpad Surf by clicking the links below. Should the firmware update take more than 3 hours? I am able to login to the built in admin console just fine. So my question now is, where did the $55.00 go? Coolpad Surf. I literally have tried it 6+ times and double checked the number. Click Login. The Mobile Hotspot network name (SSID) is the name of the Wi-Fi network you'll need to connect to. This is my last resort before returning the device. Access Mobile Hotspot Using USB Cable 1. They will be able to pull up your account and take a look at what specifically happened here and sort everything out for you.
I have full bars.
When I tried to activate it, I could not. The default is "Coolpad Surf + the last 4 digits of IMEI". Connect your Coolpad Surf Mobile Hotspot to the computer with the USB cable. The update time will depend on the size of the update file. I'm assuming you ordered it online and if that's the case, you'll need to Community-2153 to start the return process. Make sure your Mobile Hotspot is turned on. Top. In fact, the order number I copy and paste in give me an error saying the order doesn't exist. shoulin333 Posts: 26 Joined: Wed Mar 04, 2020 7:15 am Has thanked: 1 time Been thanked: 5 times. If you still are having an issue then I will show you how to reset the device.
Connect to your hotspot device through Wi-Fi using the network connection software on your computer.
The login screen will appear.
Best answer by tmo_amanda 5 August 2019, 17:26.
Sorry, we're still checking this file's contents to make sure it's safe to download. Sorry to hear that, Classat.
If you are looking for more, visit our Migration Center.
Purchased Coolpad Surf 4.5 hours ago.. salesperson told me that my password to connect devices was the last 9 numbers of the IMEI but that does not work I cannot get anyting to connect to my Coolpad this is EXTREMELY frustrating.I keep being told to go to HTTP://mobile hotspot..site does not exist. Please give us a call when you have a moment. Change the name that appears in the Network Name (SSID) field in the Wi-Fi Settings area.
He suggested I go to a, T-Mobile company store to try and get it resolved. We will need to speak with you over the phone to ensure everything for the cool pad line is set up correctly. 3] Then I tried to login and it says it doesn't recognize my email. Clicking on that waits a minute and then just gives me the same error. You can change the SSID and password using the.
The Technology That Keeps Us Together Search our products to find the right fit for you. 1 year ago 27 June 2019. Learn how to master reset the Coolpad Surf using the menu or hardware keys.
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So far this has been an utterly disappointing experience.
5. The default password is "admin".
6 replies; 100 views C captjacksparrow First activity; 4 replies I have a Galaxy S7 on the Verizon network. The default password is "admin". Can you tell me what kind of error you're getting in Step 1? Would you please tell me how to properly return the item and receive a refund? Ask a question; Login; Solved Trying to connect to Coolpad Surf with Android phone. Please, send us a private message with your phone number and PIN to take a closer look at this. Enter the Wi-Fi Password. You must be connected to the hotspot device either via internet or USB connection to see your dashboard for that device when going to. To connect your Wi-Fi enabled device to your Mobile Hotspot for internet access, follow these steps: Make sure your Mobile Hotspot is turned on. All I see are similar horror stories about Support asking for "the mobile phone number" and not getting that this is a data only device. If I tell it to open the sign in page in a browser, it does, but it still does not give me a sign in screen.
The sales, person at the store was also not able to locate any account associated with, my device/SIM card. 1 year ago 31 July 2019. Also, if you need to discuss your private account information, please send us a private message instead. Advertisements.
When all four buttons go dark, the Network and Wi-Fi connections have been disabled. The default SSID is "Coolpad Surf + the last 4 digits of the IMEI" and the default Wi-Fi password is the last 8 digits of the IMEI. I have a Coolpad surf wireless hotspot and it won't connect to the internet and says I haven't used any of the data and have had it for 10 days how can I fix this.