After you launch the Wells Fargo Mobile app, you’ll be prompted to Sign On with Face ID. In some cases, we may disable biometric sign-on for your security and ask you to sign on with your username and password. Any time that your username or password is changed, Face ID will be disabled and you will need to re-enable it after signing on with your new username and password. Once established, this image cannot be changed.
For specific account-related questions or comments, please visit Customer Service. I see an incorrect personal image after enrolling in Strong Authentication. In some cases, we may disable Touch ID for your security and ask you to sign on with your username and password. In addition to notifying your mobile carrier, please call us at 1-800-869-3557, 24 hours a day, to notify us that your device is lost or stolen. If you have questions, please call 1-800-956-4442, 24 hours a day, seven days a week. Beginning of popup Notice. Clearing your internet browser cookies, history, and cache — see below for instructions. When you open the Wells Fargo Mobile app and are prompted to scan your fingerprint, select Cancel to return to the Sign On screen where you can enter your username and password. Android, Chrome, Google Pay, Google Pixel, Google Play, Wear OS by Google, and the Google Logo are trademarks of Google LLC.
You can also enable Face ID by selecting Sign On with Face ID from the Profile and Settings menu. If you don’t know your employee ID, locate it on Teamworks (at work) from the Wells Fargo network: Under How Do I?, select Look Up My Employee ID from the drop-down menu and follow the instructions. Other than receiving a one-time password for Teamworks at Home Strong Authentication, are there other ways my personal cell phone number or email address may be used?
For your security, we do not recommend using this feature on a shared device. Beginning of popup. Wells Fargo applications and tools are most compatible with Internet Explorer 11. Supported browsers/versions for PeopleSoft applications: You can resolve many common browser problems (such as general errors or 404 error pages) by: Clearing internet browser cookies, history, and cache. Open the Wells Fargo Mobile app on your device.
Save Username Checking …
The network is unavailable — wait a few minutes and try again. You can disable Fingerprint Sign On at any time. Wells Fargo may use your personal cell phone number or personal email address to contact you for specific business purposes, such as to check on your wellbeing during a natural disaster or other emergency. We do not recommend using this feature if you share your device. If you’re an active employee and you don’t have an iPhone or Android smart phone, you’ll use Strong Authentication — for assistance enrolling, call the Teamworks at Home Strong Authentication Support line at 1-877-869-7964 options 3, 1.
You can sign on with your username and password at any time. Visit your device Settings and select Face ID & Passcode. Wells Fargo does not store your fingerprint.
To update your personal information, go to "How Do I?" How do I add to or edit my personal information? Enter your username and password to securely view and manage your Wells Fargo accounts online.
We cannot address customer service questions here. Removing Teamworks at Home from your Favorites or bookmarks. To locate or reset your AD-ENT/LAN password, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3. Please adjust your browser settings, or go to, Checking this option will open a popup after 2 second, Are Not insured by the FDIC or any other federal government agency, Are Not deposits of or guaranteed by a Bank.
We do not recommend using this sign on feature if you share your device. – May not repeat the same number or letter more than 3 times in a row. Use the menu at the top to select the amount of data that you want to delete.
You can disable Sign On with Touch ID at any time. Follow the application login instructions.
We can disable Fingerprint Sign On for your Wells Fargo Mobile app. Your Okta username is your Wells Fargo email address.
When Fingerprint Sign On is enabled, any person with a fingerprint registered on your device can sign on to the Wells Fargo Mobile app, view your account information, and complete transactions.
Yes.
Create a unique (not used anywhere else) username and password for Wells Fargo Online.
Username. We recommend you memorize your username and password rather than writing it down.
I forgot my Teamworks at Home Strong Authentication password. To obtain your Wells Fargo employee ID, set up or reset your Wells Fargo employee ID password, or receive a one-time Strong Authentication password, contact the Teamworks at Home Strong Authentication Support line at 1-877-869-7964, options 2, 1. You can sign on using any fingerprint you have registered on your device.
Note: Allow 24 hours once your personal information has been updated before attempting to sign on to Teamworks at Home. Visit your device Settings and select Touch ID & Passcode.
Wells Fargo does not store your fingerprint or any information associated with your fingerprint. You can disable the Sign On with Touch ID feature at any time. You can obtain a temporary employee ID password using the Automated Password Service via the Express Line at 1-877-4MY-PSWD (1-877-469-7793).
If the wrong image continues to appear, contact the Teamworks at Home Strong Authentication Support line: 1-877-869-7964. Within the Sign On with Face ID settings, uncheck the Enable Sign On with Face ID checkbox. Sign on, and access Change Username or Change Password from the menu. You'll automatically be prompted to use biometric sign-on after you open the Wells Fargo Mobile app. Former employee
If you have family members who look like you, we recommend using your username and password instead of Face ID to sign on.
Wells Fargo Password Policy. Click the Chrome menu icon on the browser toolbar. You need to enroll the device you are using to access HR Online tools through Teamworks at Home Strong Authentication.
Make sure you are using your Wells Fargo email address and your AD-ENT/LAN password. When you launch the app, you’ll be prompted to scan your fingerprint to complete the sign on process using Fingerprint Sign On. After signing on to the Wells Fargo Mobile app, select Fingerprint Sign On from the Profile and Settings menu. Enter your username and password to securely view and manage your After signing on to the Wells Fargo Mobile app, select Sign On with Touch ID from the Profile and Settings menu. Note: Wait at least 24 hours after you’ve updated your personal information before you attempt again to enroll in Strong Authentication and sign on to HR Online tools. In some cases, we may disable biometric sign-on for your security and ask you to sign on with your username and password. We don’t recommend using this sign on feature if you share your device.
Your mobile carrier’s message and data rates may apply.
If you still can’t authenticate, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.
Wells Fargo Private Bank provides financial services and products through Wells Fargo Bank, N.A. Fingerprint Sign On may become disabled after a Wells Fargo Mobile app update.
Your device stores the information it needs to recognize your facial features.
Yes. For detailed instructions about Okta Authentication, see Okta Authentication FAQs. Note: Type in the one-time password manually — do not use copy and paste. Your device stores the information it needs to recognize your fingerprint. This is my first time accessing Teamworks at Home Strong Authentication.
The funds are distributed by Wells Fargo Funds Distributor, LLC, Member FINRA, an affiliate of Wells Fargo & Company. Acquired employee: Before the effective date of your Wells Fargo pay and benefits, Your Wells Fargo employee ID and employee ID password, Wells Fargo employee ID and Wells Fargo employee ID password. What if I don’t have a smart phone — can I still authenticate using Okta? Once you have your Wells Fargo Online username and password, you can manage your accounts with our Wells Fargo Mobile app or via your mobile browser.
Download and install the Okta Verify mobile app to your personal device from your app store: After you’ve installed Okta Verify to your device: For detailed setup instructions, see the Okta Verify User Guide. Why do I need a personal email address on file with the company?
Visit your device settings and select Touch ID & Passcode. The custmer service for Wells Fargo online and mobile banking is available 24 hours a day within seven days a week. If you’re still unable to sign in, contact Teamworks at Home Support line at 1-877-869-7964 options 3, 1, 3.
Once I receive a one-time password, how long do I have before using it for the first time?