redbox number customer service

It's the principle of it - If Redbox took the time to check my account would clearly see I rented 3 movies that day, and returned them the next day. Used it recently and was charged anyway for a rental.

However a man named Dillon helped so much and was so sweet and dealt with the 101 dollar charge and voided it!

I found it kind of funny that the disc didn't have a picture or title on it.

Why would I come back an hour later on the same day to rent 5 more dvd's . They are always helpful and sympathetic to whatever issue.

Redbox customer service phone number for support and help.

couldn't reach customer service but rented at the Lakewood Blvd location in Holland MI. Unable to redeem points. GetHuman does not work directly with Redbox's customer support operations. Redbox machine clearly not working properly. I rented a movie that I returned but thay say I didn't I am very carful to only get the disks for one day now I'm paying for 25 movies that I will never see . I had a problem with putting the disc in wrong and walking away without not knowing.

Along came a dishonest person who took out 5 dvd's at my expense. ! We love the convienence & availabiliry of the movies and games.

What a shame. I think its a blank copy. Now i wonder how i'm going to return a movie i never got and how long am i going to be charged for this movie!

I did not have a problem, she pulled up my account, assured me that I will not be charged double and gave me promotional codes for new movies. Made a call to red box about losing the return case for the DVD. Signed up for the text promo code for a free rental, began to hear bad reviews regarding the offer so I stopped using it but didn't cancel.

The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Redbox in an easy-to-use summary, as well as a full comparison of the 3 ways to reach Redbox, compared by speed and customer recommendations. we have now been charge in the amount of $39.48.

Redbox you need to train your call center reps better!

I have never had a problem with this company I don't.like that they changed their price but I do like them it is a good company :), I just heard my withdrawls from my bank account.i was charged 45 dollars for what I dont know.Angry to say the least, Agent put me on hold twice and would not credit 1.20.

This has been going on since they first o

Get a better deal on all your services in 1 call, and let us make scheduling easy for you. I tried to rent two movies, one i got, the other said there was an error and i would not be charged. Redbox has got to be the best customer services I have chatted with. ForLocations, The World's Best For Customer Service Info. I had to wait a few minutes to speak with someone but when I did the Customer Service rep Natalie was helpful. they will apply a credit to your account (sometimes 2). Reviews For Redbox Customer Service (67) horrible things I rented three movies and have been charged 37.00 on my card called them they said they will refund the money and the next day a 8.60 charge and a 6.40 charge..called customer service and they said must be your bank they will never get my money again And it wouldn't recognize the disc.

I have had a few issues over the last few years of using redbox, but they have been fixed by customer service in a timely manner. If this happened to me - it could happen to you. Redbox customer service was awesome at addressing the issue!!!! I had a problem with my card getting bent at the kiosks and not being able to use them at Redbox.

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I got home and called customer service and they fixed the problem right away. Unable to redeem points. Unable to re... Redbox movie did not work. Redbox you need to train your call center reps better!! They answered within in a decent time, and fixed the billing issue, no problem.

Today, I got someone who was curt, monotone and wanted to get off the phone as quickly as possible. What a great experience I had, a very caring man. I finally asked for a supervisor and she gave me a promo code after 5 minutes on hold and told me I will be unable to receive promo codes in the future. I'll make it fantastic!!! No hello, thank you - she sounded like a robot. Average Customer Rating.

Website: Redbox Website Redbox Customer Service Opening Times N/A - Edit. I canceled the free rental text as the service is far from free.

I guess I will have to wait and see how this turns out but until then I will remain positive about my encounter.

Rented movie, the wrong one came out. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge!

When I got home I put it in my PS3. We've yet to get any help. If Customer asks a new service provider to port a number from Redbox Wireless, Customer must provide Redbox Wireless thirty (30) days written notice of the requested port and Redbox Wireless shall terminate the Service with respect to such number after the successful completion of the port. I will definitely continue using redbox!

Only downfall is we can't stream.

Redbox Customer Service; Redbox Customer Service Phone Number Phone Number: 1 (866) 733-2693. Apparently my debit number never cleared their machine and was still active. I just rented three movies and I left them in the shopping cart I came back to the stor... a charge on my account that I don't understand, Red not charged me for a movie I didn't even rent or pay for I would like my money refunded. Redbox is the worst ever customer service sucks they charged me full price for a movie I returned same day I rented it and refuse to credit me my 30 dollars back I'll NEVER use them again Jul. Im sure that' s next!!!

The disc was so badly damaged that we couldn't even get past scene 2 this has happened before and we're close to discontinuing to rent from Redbox after having this happen on 4 previous movies. The person who came in next got a free ride and the innocent person is stuck receiving a large bill. I rented End of Watch a blue ray. Wish i would have thought of it first!!! Redbox CHARGES YOU FOR MOVIES EVEN AFTER YOU RETURN THEM. Plus I got two free rental codes! No hello, thank you - she sounded like a robot.

Worst customer service in history they charged me for two movies that never came out of the kiosk then wouldn't give me a refund for the rental price then tried to make me pay 60 something dollars for the two movies claiming that I never returned them. Lifesavers.

I contacted Red box because I had a few issues using the machine at Walmart. So I contacted redbox and they said it wasn't showing up as returned.

He told me to go to the end of the movie list and select replacement case. So they were very helpful and said they will mark it as return and no problems. ForLocations, The World's Best For Customer Service Info. Movie was scratched up so badly and it skipped frames and froze so much we couldn't even watch the movie.

remove the paper inside of it and put the DVD in and return it. She was exactly who I do not want to be like, as I too work in the customer service field.

for a movie we did not see or own.. never will rent from Red Box again... For some reason my dvds were showing up as not returned.. We rented a movie and just as my wife turned away from the cart the movie was in we were robbed of the DVD we just rented..now since the criminal did not return the movie obviously.

The customer service is generally great.

I can use my card everywhere else though. Score 2.9. Called Redbox who said the promo code was unused (heard this line twice last year) and they would reverse the charge after offering free rentals (Yes, they lowered the resolution offer) while they tried to make me feel like a schmuck for calling in the first place. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Redbox customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone. Movie I returned in a hurry , didn't give return email confirmation. Your inventory is turning to junk. Sharing is what powers GetHuman's free customer service contact information and tools. I signed up for the free rental every month texted to my phone in a promo code, went down to redbox today to use the promo code before it expired and it told me that the promo code was invalid. She didn't even check my personal acct and just gave me cookie cutter answers. 1) The movies would not come out the first time because of a systemic issue with the machine. So I call customer service and waited for a 1/2 hour without any help. If not --- my idea guys hire me for that function.

There should be consistency. 2) I was charged twice according to my bank account and 3) the blue ray disks would not play in my blue ray machine. I returned two movies but only got an email for one...i called customer and spoke w Tyrone..he had a professional voice...and solved my problem and gave me two free rentals...thanx Redbox!!!! GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Thought I would have problems when I called, but suprisingly enough, I didn't. I was charged and i didn not return the movie i did get the next day and i was charged again for both movies.

Charged $127.00 - deducted from my debit account for movies I never rented.

Customer service phone reps are a hit or miss. You can help. Anyhow, the CSR was so monotone and rude. There should be consistency. You rock!!!

21, 2014 Very helpful services and understanding. Review/Comment;

Unable to redeem points. You can contact Redbox across the following mediums: Phone, Chat, Email. It cost $1.25 for the case.

Above are our top recommendations for how to contact Redbox, including their top phone number and live chat options.

I forgot to put the disc in the box and returned it with out knowing and was charged... Red box machine would not accept the return of the movie **** on *********. © 2020 ForLocations.co.uk All rights reserved. Our family uses REDBOX on a regular/daily basis.

Wow! call Redbox customer service at 1.866.REDBOX3 (1.866.733.2693) and they will ask for the serial number on the paper label that is on the center of the disk.

Customer service phone reps are a hit or miss. Redbox!!! Don't rent from REDBOX!!!!! I received the wrong movie and called customer service and made it right.

Cannot even get an answer on phone at customer service. Below you can compare and contrast the 3 ways to contact Redbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Redbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. Shortcut: Press 1, then press 2. How am I supposed to return something I never borrowed?

I just wrote you guys I’m not writing it again. Unsatisfied.

Today, I got someone who was curt, monotone and wanted to get off the phone as quickly as possible.

Our Customer Experience team is ready to help!

So I wasn't receiving an email for the return. I will not be using them again .