Step 4: Again, turn on your PS4. I get it home and plug it in, go into devices, and it's not showing up as connected. Hi Hammey. I get the same results after rebooting and when trying the drive on multiple computers. then, plug in the drive. >.<. The USB storage de… PS5 games can't be stored on external hard drives. Any advice? So I hooked up my external HDD to the PS4 and started to download all the games I've removed and put it in rest mode overnight to download Turned it back on this morning, all the games have installed but all the games have an exclamation mark next to them and my external HDD keeps getting a message pop up saying this HDD is not supported! That’s probably why PS4 doesn’t recognize external hard drives that connects via older generations of USB. No, but the computer recognises it as a device. There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer. Why your PS3 not recognizing Seagate external hard drive? first of all, go onto your computer and search Windows for "Disk Management," and look at the drives excluding the PS4 one so that you're not confused which is which. My son's ps4 has corrupted data and won't work anymore. I've already successfully formatted it, I'd installed games on the external HDD successfully earlier that day too. If set to anything besides always, it will power down the USB's in rest mode, causing your issue. It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. How did you repair? Suggestion: Use an external storage device that has at least 250 GB minimum and a maximum capacity of 8 TB. CE-41902-6. © 2020 GAMESPOT, A RED VENTURES COMPANY. 4- Go to "Disk Management” to verify if the drive shows up there. Step 3: Unplug the external hard drive. First six months everything worked great. ALL RIGHTS RESERVED. It worked fine until a couple days ago, when it just suddenly stopped working, with no warning whatsoever. About six months ago, I bought a WD My Passport 2TB Portable External USB 3.0 Hard Drive. USE the safely Remove hardware function when you unplug the drive from the PC. I hope there’s a solution for this! I recommend that you try a different USB cable and also some basic troubleshooting: 1- Disconnect the drive from the computer and restart the computer. CE-41899-1. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. Step 1: Launch MiniTool Power Data Recovery Trial Edition to its main interface, then choose a proper recovery module to continue. The drive does not show up in "Disk Management on either the desktop or laptop, though it is getting power, as the light on the drives does come on when plugged in. Hi there guys, I bought a PS4 Pro about a year ago and also bought an external hard drive to use with it, a MyBook WD. Then I got caught up in life stuff and I've only just gotten back into gaming after another six months away. If a drive that has been previously formatted for external storage on the console is connected, it will not format a second drive and will not recognize a previously formatted second drive. I can't play any of my games right now because they are all on the hard drive and I don't really want to have to redownload them again. 0. Even worst when I plug the drive into my Windows 10 PC, it's no longer accessible in file explorer to be reformed. Privacy PolicyCookie SettingsDo Not Sell My InformationReport Ad. The trouble is that my PS4 no longer recognises the drive. I do have some data on it that I’d like to recover. “Seriously, I got a Seagate external hard drive and I was planning to add it to my PS3. The “The USB storage device is not connected” error message indicates that PS4 system is unable to recognize the USB storage device connected to it. Any suggestions,aside from taking it to a professional data recovery company, or am I completely out of luck? If you have not been doing this it can cause the partition table to be destroyed and then you can no longer access the drive. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. Maybe you had it set for 3 hours or turned to off. It had an error and had to "repair" before I could use it again. Get it replaced. If your external hard drive isn’t configured with USB 3.0 or above, it will be rejected by PS4 system. Your hub for everything related to PS4 including games, news, reviews, discussion, questions, videos, and screenshots. Step 5: Now turn off PS4 again. I have tried disconnecting the drive multiple times. You're browsing the GameFAQs Message Boards as a guest. So sad that a Western Digital drive failed so spectacularly after only six months, especially considering I almost never moved it and always treated it with care. Fix USB Drive Not Connected To PS4 Problem. How do I share one PSN Plus membership with two PS4's. Common Errors When Using an External Storage Device CE-41901-5. PS4 has stopped recognising my external hard drive. Suggestion: Use an external storage device a USB 3.0 or newer. Any ideas on how I can get the drive to show up in Disk Management? Press J to jump to the feed. If you haven't resolved this by now, your hard drive is probably a dud. Yeah, I was afraid that might be the case. Archived. Powered by Discourse, best viewed with JavaScript enabled. That’s all. Did the PS4 do it automatically or did you follow a process? Problem is, the ps4 won't recognize the drive now for use as a back-up, because it was formatted work as an external ps4 drive. I guess this will be my last WD drive. Go to storage and press format, everytime i try to format my hdd it gives me error code "ce-30005-8" for w.e reason. there's one more thing to test before calling it dead. Step 1: Turn off your PS4 and switch off electricity for about 1 minutes. Did you set USB power to "always" in power saving settings/set features available in rest mode? not wireless). This page explains the reasons and offers viable solutions to solve the problem of PS4 being unable to use USB storage device properly. PS4 Compatibility. New comments cannot be posted and votes cannot be cast. Step 2: Disconnect the external hard drive and turn on the PS4 to make it run without any external devices. Step 1: You need to turn off the PS4. I think a data recovery company is my only hope. The power light is on, but the drive does not appear on Disk Management or when I type the drive letter at the command prompt. When connect to your pc can you see all the saved files?? Does your ex-hdd have a power adapter? If your external hard drive is working properly, and you’re still finding issues to get PS4 system recognize it, then probably you’re using the external hard drive the wrong way. Do i need a HDMI 2.0 cable for PS4 Slim ? 3- Make sure you hear the connection sound windows makes when recognizes a USB device. Step 4: Turn on the PS4 so that it runs without an external hard drive. PS4 has stopped recognising my external hard drive. Hi there guys, I bought a PS4 Pro about a year ago and also bought an external hard drive to use with it, a MyBook WD. Just bumping this thread. However, when choosing a cable, it is worth noting that the USB 3.0 retrieves and inserts data faster than USB 2.0 one. CE-30002-5 The hdd is also making a low beeping noise. I saw it connected to the previous owners ps4 and was able to tell that it was working. I just discovered this problem this morning as well. How do you rebuild the database? Thanks for the suggestions, but I tried all of those things already. I also tried connecting the drive to a laptop as well, with no success. Can i put ps4 in restmode while copying from internal to external storage? I plug it in and check storage and devices and the console tells me there's nothing there except its own system storage. The WD 2TB Elements external hard drive for PS4 allows you to transfer data using a USB 3.0 or 2.0 cable. Using any of these cables, you will enjoy fast data transfer. Suggestion: Connect the external storage device directly to the PS4™. As mentioned above that it is difficult to plug-in USB … Hi I know how to prevent it at least most of the time. Step 2: Now switch off the electricity for a minute. 2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub). Posted by 2 years ago. Most often, this error suddenly occurs without any prior cue or hint. If your Seagate external hard drive has only one partition that is recognized, you can use This PC.If the hard drive has more than one partition or the partitions are not showing up, try using Hard Disk Drive to scan the entire disk. If the drive shows up in disk management but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. First six months everything worked great. I did wonder if the hard drive has become corrupted in some way but I don't know how to check that. In most cases, this error message only shows up with the USB storage devices used as an extended storage.For this reason, if you connect a flash memory stick to PS4, the system will easily recognize it. I don't believe it is an issue with the cable as my computer has no issues recognising the hard drive. Step 3: Turn off PS4 again and reconnect the external hard drive. Disconnect the External Hard-Drive and try again. Close. i have same problem to, my passport appears on device manager and controp panel’s drivers… it says my device is working properly, but it doesnt appear on my computer… how will we fix these?