Shell has introduced option to receive dividend in US dollars and moved to full electronic settlement of its dividends, On December 18, 2019, Shell announced the introduction of US dollar as additional currency election and highlighted that its dividend will be settled with its shareholders fully electronically either in CREST or via interbank transfers. There is no fee charged by RDS or Equiniti for this service. The contact details of EFSL, ABN or JPM are available What is Shell's Net Carbon Footprint ambition? All forward-looking statements contained in this announcement are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. You can contact our Registrar, Equiniti, on 0800 169 1679 (+44 121 415 7073 if calling from outside the UK) who will be able to assist you. Investors purchasing ADSs through a broker who wish to become registered owners must specifically direct the broker to register the shares with the ADS depositary. Thereafter you will receive four quarterly statements, three electronically and one paper (in March). Providing your account details does not give Equiniti or RDS access to your account beyond enabling Equiniti to pay your dividends directly into your account through the normal inter-bank facilities. If you are a sole shareholder with 2,500 shares or fewer you can also update your bank details by calling Equiniti on 0800 169 1679 (from the UK) or +44 (0)121 415 7073 (from outside the UK). The announcement provided an overview of the actions needed by shareholders to ensure they continue to receive their dividends.

LEI number of Royal Dutch Shell plc: 21380068P1DRHMJ8KU70 The term “Shell interest” is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in an entity or unincorporated joint arrangement, after exclusion of all third-party interest. If you have received a communication from ProSearch or were a former BG Group plc shareholder and think you may be due entitlements and would like further information please contact ProSearch directly. Royal Dutch Shell: Terms and Conditions Royal Mail: Terms and Conditions: Application Form: RSA Insurance Group: Terms and Conditions SEC S.p.A: Terms and Conditions: This service is restricted to shares from the Scheme of Arrangement by SEC S.p.A for Porta Communications only. EQ is one of the largest providers of outsourced pension administration in the UK and already provides software services to numerous public sector clients including the Civil Service Pension Scheme, the NHS Pension Scheme and the Armed Forces Pension Scheme.

Company’s Registrar, Equiniti Aspect House Spencer Road Lancing West Sussex BN99 6DA: Phone: 0800 169 1679 (from within the UK) Phone: +44 (0) 121 415 7073 (from outside the UK) Institutional shareholders: Royal Dutch Shell Investor Relations: See our … If you hold your ADSs in certificate form, these should be kept in a safe-deposit box or secure place. Terms and conditions apply.

Equiniti’s International Payment Service (IPS) is a way to do this.

These forward-looking statements are identified by their use of terms and phrases such as “aim”, “ambition”, ‘‘anticipate’’, ‘‘believe’’, ‘‘could’’, ‘‘estimate’’, ‘‘expect’’, ‘‘goals’’, ‘‘intend’’, ‘‘may’’, ‘‘objectives’’, ‘‘outlook’’, ‘‘plan’’, ‘‘probably’’, ‘‘project’’, ‘‘risks’’, “schedule”, ‘‘seek’’, ‘‘should’’, ‘‘target’’, ‘‘will’’ and similar terms and phrases.